Shipping Policy

Last Updated: 2025-05-06

1. Processing Time

Order Preparation:

• All orders require 3 business days for preparation
• Handmade items are carefully crafted and quality-checked
• Orders cannot be modified after the 3-day preparation window
• Weekend and holiday orders begin processing the next business day

2. Shipping Timeframes

Standard Delivery:

• 7-12 business days after shipping
• Tracking information provided once shipped
• Business days exclude weekends and holidays
• Delivery times may vary during peak seasons

Shipping Regions:

• We ship worldwide
• International deliveries may take additional time for customs processing

3. Shipping Costs

• Shipping costs calculated at checkout
• Based on destination and package weight
• Free shipping promotions may apply to qualifying orders

4. Tracking Your Order

Order Status Updates:

• “Processing” – Order being prepared (0-3 days)
• “Shipped” – Package in transit with tracking number
• “Delivered” – Package successfully delivered

Tracking Information:

• Tracking number sent via email when shipped
• Real-time updates available through shipping carrier
• Contact us if tracking shows no movement for 5+ days

5. Delivery Issues

Undelivered Packages:

• Contact carrier first using tracking information
• Contact us if package shows delivered but not received
• We will investigate and provide resolution

Address Accuracy:

• Customer responsible for providing correct shipping address
• Address changes only possible during 3-day preparation period
• Reshipment fees apply for incorrect addresses after shipping

6. International Shipping

Customs and Duties:

• Customer responsible for import duties and taxes
• Packages may be delayed by customs processing
• We are not responsible for customs-related delays or fees

7. Shipping Restrictions

We cannot ship to:

• P.O. Boxes for certain carriers
• Military addresses (contact us for alternatives)
• Regions with shipping restrictions

8. Contact Information

For shipping inquiries:

• Email: [email protected]
• WhatsApp: +44 7740530337
• Response time: 12-24 hours