Q: How long does shipping take? A: We require 3 business days for order preparation (handmade items need careful crafting). After shipping, delivery takes 7-12 business days. You’ll receive tracking information once your order ships.
Q: Do you ship internationally? A: Yes! We ship worldwide. International orders may take additional time for customs processing. All customs duties and taxes are covered by us – no additional fees for customers.
Q: What if my package is lost or delayed? A: If tracking shows no movement for 5+ business days, please contact us. We’ll work with the carrier to locate your package and provide a resolution.
💰 Refunds & Returns
Q: Can I cancel my order? A: Yes! You can cancel for ANY reason within 3 days of purchase for a full refund. Once shipping begins, cancellations are not possible unless the item arrives damaged or incorrect.
Q: What if my item arrives damaged? A: We’re sorry this happened! Contact us within 7 days with photos of the damage. We’ll provide a replacement or full refund, including return shipping costs.
Q: Can I return items if I change my mind? A: Returns for change of mind are only possible during the 3-day preparation period. Once shipped, we cannot accept returns unless the item is defective.
📞 Customer Service
Q: How can I contact customer support? A: We respond within 2 hours during business hours:
Please include your order number for faster assistance
Q: What are your business hours? A: Our customer service team operates Monday-Friday, 9 AM – 6 PM GMT. Weekend messages will be answered on the next business day.
📦 Order Tracking
Q: How do I track my order? A: You can track your order using the tracking number we email you. Visit [tracking website] or contact us if you need assistance with tracking.
Q: Why does my tracking show no updates? A: During the 3-day preparation period, tracking won’t show movement. Updates appear once the package enters the shipping network.
👗 Product Information
Q: What sizes do your clothes fit? A: Our clothes are designed specifically for standard Labubu figures (15-17cm height) and compatible with Pop Mart Labubu series. They also fit similar-sized collectible figures.
Q: What materials do you use? A: We use premium cotton, felt, and other high-quality fabrics. All materials are safe, colorfast, and won’t damage your figures. Hand wash recommended for care.
Q: Do you offer custom designs? A: Yes! We accept custom color requests and special design commissions. Contact us for pricing and timeline. Custom orders require full payment upfront and are non-refundable.
💳 Payment & Pricing
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other secure payment methods through our checkout system.
Q: Are there any hidden fees? A: No hidden fees! Shipping costs are calculated at checkout. For international customers, all customs duties and taxes are covered by us – no additional charges.
Q: Do you offer discounts? A: Yes! Follow us on social media for exclusive discount codes and sign up for our newsletter for special offers.
📋 Order Issues
Q: I entered the wrong shipping address. Can I change it? A: Address changes are only possible during the 3-day preparation period. Contact us immediately! Once shipped, we cannot redirect packages.
Q: What if an item is out of stock after I order? A: We’ll contact you within 24 hours if any item is unavailable. You can choose a replacement or receive a full refund for that item.
Q: Can I add items to my existing order? A: Additional items can only be added during the 3-day preparation period. After shipping begins, you’ll need to place a separate order.
🎁 Care & Maintenance
Q: How do I wash the clothes? A: Please hand wash only with cold water and gentle handling. Air dry only – do not tumble dry. Iron on low heat if needed.
Q: How should I store the clothes? A: Store in the provided packaging or a clean, dry place away from direct sunlight to maintain colors and shape.
Still have questions? Contact our friendly customer service team – we’re here to help! 📧 [email protected] | 📱 +44 7740530337
