Refund and Returns Policy

Last Updated: 2025-05-06

1. Preparation Period (First 3 Days)

Unconditional Cancellation:

• You may cancel your order for any reason within 3 days of purchase
• Full refund will be processed to your original payment method
• No questions asked, no return shipping required
• Orders in preparation phase will show “Processing” status

2. After Shipping Begins

Limited Return Policy: Once your order enters shipping phase (marked as “Shipped”), returns are only accepted for:

Defective Products:

• Manufacturing defects or damage
• Incorrect items shipped
• Significantly different from product description

Non-Returnable Conditions:

• Change of mind after shipping begins
• Normal wear and tear
• Damage caused by misuse

3. Return Process

For Eligible Returns:

1. Contact us within 7 days of delivery
2. Provide order number and photos of the issue
3. We will provide return instructions if applicable
4. Return shipping costs covered by ToyFits for our errors

Processing Time:

• Refunds processed within 5-7 business days after approval
• Original payment method will be credited

4. Refund Exclusions

We cannot process refunds for:

• Orders shipped over 30 days ago
• Items damaged by customer misuse
• Custom or personalized orders (unless defective)

5. Contact for Returns

Include your order number in all communications

Email: [email protected]

WhatsApp: +44 7740530337